7 Important Principles of Total Quality Management | irika

ISO 9001 is based upon the Eight Principles of Quality Management. As well as being guiding principles for the development of the most popular quality standard, they are also useful resources for management professionals looking to implement or improve a quality management program.

History & Evolution of Total Quality Management (TQM) | ASQ

As per as the ISO website these are the following definition of Eight Quality Principles.

Total quality management (TQM) has a history dating back to the 1920s

TQM can be defined as the management of initiatives and procedures that are aimed at achieving the delivery of quality products and services. A number of key principles can be identified in defining TQM, including:

What is key principles of quality management

1. Competency-based HR Management
2. HR Scorecard
3. Principles of HR Management
4. Measuring ROI of Training
5. Change Management
6. Diagnosing Organizational Effectiveness
7. Good to Great
8. Coaching for Optimal Performance
9. Balanced Scorecard
10. Career Management
11. Communication Skills
12. Emotional Intelligence
13. Developing Leadership Skills
14. Presentation Skills for HR Managers
15. Creative Thinking Skills for HR Managers


The concept of quality management is applied in business of all sizes and all types. It is a relevant in manufacturing as it is in health care or food services. Of course, quality means different things for different industries, and takes a different meaning depending on whether a product, a service, or a combination of both is offered.

The core of quality management is being able to guide your business towards improved performance. There are three main components to quality management: quality assurance, quality control, and quality improvement. But it's not just about the condition of the products you sell or the caliber of services your business offers but the processes to achieve consistent quality. This guide highlights 10 tools that can help you to setup a management strategy to improve quality and documents you can use to track improvement.

Six Sigma is a business management strategy for improving the operational performance of a business by eliminating variability and waste. Popularized by jack Welch at General Electric, the philosophy takes a data-driven, methodological approach to eliminating defects with the aim of reaching six standard deviations from the desired target of quality. If you are considering restructuring your management style as a means of improving quality, you should consider the Six Sigma management style. This guide includes the fundamental objectives and how to calculate the cost and savings of Six Sigma quality.

Six Sigma is a highly structured approach to process improvement through strategy and discipline. If you are convinced that the Six Sigma management style will work for your business, this template is customizable for your specific needs. It is designed to reduce defects, lower costs and improve customer satisfaction.

You now understand Six Sigma management and how to implement it. But if you would like to see an example of its practical use in business this specific example is for the manufacturing industry. It can be adapted to your business.

Total Quality Management is a set of practices put in place throughout a company that are geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement. This Total Quality Management Guide discusses the primary elements of quality management, and includes chart, graphs, and tools to assist a company with setting up a program of quality management.

When you have determined what approach you will take for quality management you will have to educate and train your staff about new processes to improve performance. This Quality Management Presentation can be used to educate and implement the essentials of quality, as well as the discipline of quality management, into their daily work routines. The presentation provides an outline for quality in general, quality and business needs, principles for a quality system, and principles for quality management.

If improving quality is a larger responsibility than you thought, it may be time to hire a Quality Manager. The job of a Quality Manager can encompass many different roles from managing day-to-day production activities to training engineers and operators to being the liaison to customers and suppliers. Use the Quality Manager Job Description to outline the position by listing key job tasks and specifications for the position customized to what your business requires.

TQM tools - Total Quality Management

When your business depends on vendors to produce your products or as an intricate part of a process you want to make sure you hire the best. If you are not sure how to evaluate a potential supplier, the supplier audit form is designed to help your company recruit the best vendors.

Again, documentation and checklists are staples of quality management. For example, each item on this packing list is important in terms of quality customer service and reduced costs. Shipping the wrong quantity or type of a product affects your inventory, while returns or inaccurate weight information can cost you more in shipping. A proper packing list is probably one of the easiest ways to improve quality and reduce waste.

Higher Certificate in Total Quality Management

By the 1970’s the notion of total quality was being discussed. This was seen as company-wide quality control that involves all employees from top management to the workers, in quality control. In the next decade more non-Japanese companies were introducing quality management procedures that based on the results seen in Japan.