Quality Is All About Customers' Perceptions
CUSTOMER SERVICE CUSTOMER-FOCUSED QUALITY MANAGEMENT
There are many ways to monitor and measure customer satisfaction.
You can use satisfaction and opinion surveys; you can
collect product quality data (post delivery), track warranty claims,
examine dealer reports, study customer compliments and
criticisms, and analyze lost business opportunities.
Defining Quality in Customer Service - ICMI
A customer is anyone who receives products or services (outputs)
from a supplier. can be either people or organizations
and can be either external or internal to the supplier organization.
Examples of customers include clients, consumers, users,
guests, patients, purchasers, and beneficiaries
The 5 Service Dimensions All Customers Care About
Sales may be determined on a value basis (sales price multiplied by volume) or on a unit basis (number of units shipped or number of customers served).
Service quality is a good guess
The term feedback is used to refer to a comment or an opinion
expressed about a product or service or an interest expressed
in a product or a service. It may also be used to refer to the
customer complaints-handling process itself.
It is enough to know about 100 words to survive in a foreign country.
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